Terms and Conditions

These terms and conditions set out the main rules that apply when you access or use the Buzz Bingo Casino website, create or use a player account, play games, take part in promotions, or use any related services we make available (together, the ‘services’).

By registering an account, depositing, playing, or otherwise using the services, you agree to follow these conditions of use. If you do not agree, you should not use the website or create an account.

These platform rules are designed to be clear and practical. They explain what you can expect from us, what we expect from you, and how we handle key areas like accounts, payments, bonuses, and fair play.

Who can use Buzz Bingo Casino (and where)

Buzz Bingo Casino is for adults only. You must be at least the legal gambling age in your jurisdiction to register and play.

You are responsible for making sure that online gambling is lawful where you are located, and for understanding any local restrictions that may apply to you. We may restrict or refuse access in certain countries or regions, or where we reasonably believe access should not be provided for regulatory, legal, or risk reasons.

If we cannot provide services in your location, some games, payment methods, or promotions may not be available, or your access may be limited.

Creating an account - the basics you need to follow

To use most features of the website, you will need to register a player account. When you register, you agree that:

• you will provide accurate, complete, and up-to-date information
• you will register in your own name and use your own personal details
• you will not use someone else’s identity, payment details, or account
• you will only open and use the number of accounts we allow per person, household, device, or payment method (where applicable)

We may ask you to update your details from time to time, especially if something changes or if we need to confirm information for security, payments, or regulatory reasons.

Identity checks and verification (why we ask)

To protect players and to meet legal and regulatory obligations, we may request documents or information to verify details such as your identity, age, address, and ownership of payment methods.

Verification may be required:

• before you can withdraw funds
• when you reach certain deposit or withdrawal levels
• if we notice unusual activity or need to carry out security checks
• to meet anti-money laundering and safer gambling requirements

If requested, you should provide the information promptly and in a readable format. In some cases, we may limit account activity until checks are completed.

Keeping your account secure and in your control

Your player account is personal to you. You are responsible for keeping your login details confidential and for all activity carried out through your account, whether or not you authorised that activity.

You must not:

• share your account with anyone (including friends or family)
• transfer, sell, or attempt to trade your account
• allow someone else to deposit, play, or withdraw on your behalf
• use the services for someone else’s benefit

If you think your account has been accessed without your permission, contact us as soon as possible so we can help protect it.

Deposits, withdrawals, and your balance - what to expect

Deposits and withdrawals are processed using the payment methods made available on the site from time to time, which may include Visa, MasterCard, PayPal, Apple Pay, Google Pay, PaySafeCard, and bank wire transfer (subject to availability and eligibility).

Key points to be aware of:

• processing times can vary depending on the payment method, verification status, and security checks
• minimum and maximum transaction limits may apply
• availability can change, and some methods may not be available in certain locations or on certain devices
• withdrawals may be reviewed before approval, including checks to confirm account details and payment method ownership

We may carry out reasonable checks before processing deposits or withdrawals. Where a transaction is flagged for review, we will aim to handle it fairly and as quickly as we reasonably can.

Bonus offers and promotions - always check the bonus terms

From time to time, Buzz Bingo Casino may offer bonuses, free spins, loyalty rewards, or other promotional offers. Promotions are optional and are usually subject to additional bonus terms that apply alongside these service terms.

Promotion rules may include (without limitation):

• eligibility criteria (for example, new customer offers or location limits)
• minimum deposit amounts
• wagering requirements
• time limits for using a bonus or free spins
• game restrictions (some games may contribute differently, or not at all)
• maximum conversion amounts or withdrawal rules, where stated in the specific offer

If a promotion requires a promo code, you may need to enter it in the cashier and make a qualifying deposit to claim the offer.

Because promotions can differ, you should read the specific offer details before opting in. If there is a conflict between these site terms and a promotion’s specific rules, the promotion rules will apply to that offer.

Game access and service availability - keeping things realistic

We aim to provide a reliable, enjoyable service, but we cannot promise that the website, games, or features will always be available, uninterrupted, or free from faults.

Game and feature availability can vary depending on factors such as:

• your location and regulatory restrictions
• your device, operating system, and browser compatibility
• maintenance, updates, and software changes
• technical issues affecting us or third-party providers

We may add, remove, suspend, or limit games, promotions, or features at any time. Where possible, we will do this in a reasonable way, but some changes may happen without notice (for example, for security or compliance reasons).

Fair play rules - what we don’t allow

We expect all players to use the services fairly and lawfully. Prohibited behaviour includes, but is not limited to:

• fraud or attempted fraud, including using false information or forged documents
• collusion or coordinated play intended to gain an unfair advantage
• chargeback abuse or misuse of payment disputes
• bonus abuse, including attempts to exploit promotions in a way that goes against their purpose
• attempting to manipulate games, offers, or systems, or interfering with the normal operation of the site
• using unauthorised software, scripts, bots, automation tools, or any method designed to gain an unfair advantage
• allowing any other person to access or use your account

If we reasonably believe prohibited behaviour has occurred, we may take action to protect the integrity of the services and other players.

When we may restrict access, suspend activity, or close an account

We may refuse service, restrict access, or take other protective measures where we reasonably believe it is necessary. This can include situations where:

• required verification has not been completed
• we suspect fraud, account misuse, bonus abuse, or security risks
• the services are being used unlawfully or against these platform rules
• we need to comply with legal or regulatory requirements
• there is a risk to you or others, including safer gambling concerns

Depending on the situation, actions may include pausing withdrawals for review, removing access to a promotion, limiting account functions, or closing the account. We aim to act proportionately and fairly based on the information available.

Errors and technical issues - how we handle mistakes

From time to time, errors may occur, including system outages, game malfunctions, incorrect display information, pricing or paytable issues, bonus crediting errors, or incorrect balances.

Where an obvious mistake or technical issue affects the services, we reserve the right to correct it and to address the consequences in a fair and reasonable manner. This may include voiding or adjusting affected transactions, bets, or bonus credits that were clearly impacted by an error.

If you notice something that does not look right (for example, a balance issue or a game that appears to malfunction), stop playing and contact support so we can investigate.

Responsible gambling and player protection

Gambling should be treated as entertainment, not a way to make money. If gambling stops being fun, support is available.

We encourage you to use safer gambling tools where needed, such as deposit limits, time-outs, reality checks, and self-exclusion. You can also find independent help and guidance at BeGambleAware and GamStop.

You may also want to review our internal responsible gambling information here.

Intellectual property - using the site content properly

The website and its content - including branding, logos, design, text, graphics, and software elements - belong to Buzz Bingo Casino and/or its licensors.

You may use the site for personal, non-commercial purposes in line with these conditions of use. You must not copy, reproduce, republish, distribute, or commercially exploit any part of the website or its content without written permission, except where permitted by law.

Third-party providers and linked services

Some parts of the services may be provided by third parties, including game studios, payment processors, and technical suppliers. For example, games may be supplied by providers such as Playtech and other studios made available on the platform from time to time.

Because external providers are involved, certain games or functions may be subject to third-party availability and operational limits. We may also link to external websites or services where helpful. We are not responsible for the content or operation of third-party sites, and you should review their terms where relevant.

Liability - what we can and can’t be responsible for

We take reasonable steps to provide the services securely and fairly. However, to the extent permitted by law, we are not responsible for losses or damages arising from circumstances beyond our reasonable control, or from misuse of the services, including:

• interruptions, delays, or technical failures
• issues caused by your device, internet connection, browser, or unsupported software
• third-party outages or service failures (including payment providers)
• errors caused by incorrect information you provide
• events of force majeure (such as major outages or events that prevent normal service operation)

Nothing in these terms limits any rights you may have under applicable law, or excludes liability where it would be unlawful to do so.

No guarantees about uninterrupted service

The website, games, and services are provided on an ‘as is’ and ‘as available’ basis. This means we cannot guarantee continuous availability, uninterrupted access, or error-free operation at all times.

We may need to suspend access for maintenance, updates, security work, or operational reasons. Where possible, we aim to keep disruption to a minimum.

Updates to these service terms

We may update these terms from time to time to reflect changes in the services, legal or regulatory requirements, or how we operate the platform.

The latest version published on the website will apply from the date it is posted, unless we state otherwise. You should check this page periodically so you understand the conditions that apply when you use the services.

Other policies you should read alongside these terms

These site terms sit alongside other important policies and notices that may apply to your use of Buzz Bingo Casino, such as our:

• Privacy Policy
• Cookie Policy
• Bonus Terms (where applicable)
• Safer gambling information

If there is a difference between these service terms and a specific policy or promotion rule, the more specific document will usually apply to that topic.

Contacting Buzz Bingo Casino

If you have questions about these terms, your account, or how the services work, you can contact our support team through the help options available on the website. You can also reach us by email at support@buzzbingo.com.

By keeping these rules clear and realistic, we aim to protect players, support fair play, and set sensible expectations for how the website, accounts, payments, and promotions operate. Your continued use of Buzz Bingo Casino means you accept the latest version of these site terms.